In the automotive world, CSI stands for Customer Satisfaction Index — a critical metric used by automakers and dealerships to measure how satisfied customers are with their purchase or service experience.
We looked at the website conversion rate data for 26 stores from a Top 20 dealer group, we’re going to share the results here & now, and there’s zero chance the OEM mandated digital retailing tools convert like this.
Alex McQueary and his team at Hubler Ford Franklin were looking for a way to move customers further down the funnel towards a trade-in, giving them a single price offer.
Alex McQueary and his team at Hubler Ford Franklin were looking for a way to move customers further down the funnel towards a trade-in, giving them a single price offer.
Alex McQueary and his team at Hubler Ford Franklin were looking for a way to move customers further down the funnel towards a trade-in, giving them a single price offer.
